At Ten Candle Co., our products are hand-packed and carefully inspected before they are shipped. If you have received a product that was damaged during transit, please contact us at contact@tencandleco.com and we will replace it with the same item. 

Simply email photographic proof of the damaged product and add your order number within 7 days of delivery and we will ship you a replacement right away. 

 At this time, we cannot accept exchanges or returns. Thank you for your understanding!

Orders are processed in the order they are received. We currently only ship within the United States. After your order has been placed, you can expect it to ship within 1 – 5 business days. 

During the holiday season, please allow extra time for us to process your order. Once your order has shipped, you will receive a confirmation and tracking number via email. 

Orders are shipped via USPS which takes about 1-4 days for delivery after shipping (timeframes may be longer due to COVID-19).

Prior to submitting an order verify the entered shipping address as Ten Candle Co. is not responsible for packages delivered to an incorrect or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address and is “Returned to Sender”,

Ten Candle Co. is not responsible for any shipping or handling fees. Once the package is delivered back to our studio, we’re happy to re-ship your package to a different address. The buyer will be responsible to pay the fees to have the order re-shipped.